Fueling You - Warranty & complaints
Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it can happen that an order is damaged during transport or that something else occurs that entitles you to warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years from the delivery of the goods. You may have additional rights under Dutch law. If you discover or should have discovered a defect in the product, you must contact us within a reasonable period of time. A reasonable period of time is at least two months. Under certain circumstances, a period longer than two months may also be acceptable. If you contact us in a timely manner, we will arrange for a free replacement
Complaints
It can always happen that something doesn’t go exactly as planned. We recommend that you first make your complaints known to us by emailing us at support@fuelingyou.nl. If this does not lead to a solution, it is possible to register your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Furthermore, consumers in the EU also have the option to submit complaints through the Online Dispute Resolution (ODR) platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit your complaint via the platform of the European Union.