Fueling You - Return policy
Returns & warranty
Returns
You have the right to cancel your order within 14 days after receipt without giving any reason. After cancellation, you have an additional 14 days to return the product. You will then be credited with the full order amount including shipping costs. Only the costs for the return from your home to the web store are at your own expense. These costs are approximately €7.25 per package, please consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product with all supplied accessories and – if reasonably possible – in its original condition and packaging will be returned to Fueling You. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass on this depreciation of value of the product to you. Treat the product with care and make sure it is properly packaged when returning. To exercise this right, you can contact us via support@fuelingyou.nl. We will then refund the due amount within 14 days after registration of your return, provided that the product has already been returned in good order.
Return instructions
1. Notify your return
– Download the return form at the bottom of the page.
– Fill out the return form and sent it via email to support@fuelingyou.nl
2. Package the product
– Pack the product securely in its original packaging, ensuring it is protected from any damage during return shipping.
– Do not write on the original packaging of the product.
– Use an outer box to prevent damage to the original packaging of the product.
– Avoid using excessive tape on the original packaging, as it may cause damage when removed in our warehouse.
– If there is writing on the original packaging, if it is damaged, or if the packaging has been damaged, we are unfortunately required to order new packaging and repackage the products. These costs will be deducted from your refund.
– Include a copy of the completed return form inside the box.
3. Ship the product back
– You can create a return label with any transport company of your choice. The costs for returning the item are your responsibility.
– Send the package to the address indicated on the return page or the return form.
– Keep the track & trace code of your order. Note: When creating a shipping label, please remember to include our email address support@fuelingyou.nl as the recipient of the package. This way, we will automatically receive the Track and Trace code of your order.
Warranty
Products must be returned to us in their original packaging and condition, otherwise we cannot accept the products back. Please do not seal the package with special tape or other means when you receive the order. We need to be able to put the product back in our warehouse as a new product if it has not been used. Please also place the items in a box when returning them. If there is writing on the original packaging, if it is damaged, or if the packaging has been damaged, we are unfortunately required to order new packaging and repackage the products. These costs will be deducted from your refund.
Fueling You identity
Fueling You
Eendrachtstraat 27-2,
1078XW, Amsterdam, Zuid-Holland
support@fuelingyou.nl
KvK: 90866878
VAT-Number: NL004850192B91