1. Introduction

1.1 These General Terms & Conditions (“Terms”) govern the use of the website and the purchase of services and food supplements from Fueling You (“the Company”), a pan-European trading business based in the Netherlands.
1.2 By accessing the website and making a purchase, you agree to be bound by these Terms. If you do not accept these Terms, please refrain from using the website and making any purchases.

2. Definitions

2.1 “Website” refers to the online platform operated by Fueling You for the sale of its service offering.
2.2 “Customer” refers to any individual or legal entity making a purchase on the Website.

3. Product Information

3.1 The Company provides accurate and up-to-date information on natural food supplements, including ingredients, usage, and dosage. However, the Company does not make any claims regarding the medical benefits of these supplements. The products are not intended to diagnose, treat, cure, or prevent any disease. In addition, the Company does not provide any guarantees on the effects and/or results of the used products and Customers cannot make any claims related to this.
3.2 Customers are encouraged to consult with their healthcare professionals before using any supplements, especially if they have pre-existing medical conditions, are pregnant, or are taking other medications.

4. Ordering Process

4.1 By placing an order on the Website, the Customer makes an offer to purchase the selected product(s) subject to these Terms.
4.2 The Company reserves the right to refuse or cancel an order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activities. In such cases, the Customer will be promptly notified, and any payment made will be refunded.

5. Prices and Payment

5.1 All prices on the Website are listed in Euros and include applicable taxes, but exclude shipping costs, which will be added during checkout.
5.2 All invoices will be paid by the Customer, without discounts or compensation, within fourteen (14) days after invoicing.
5.3 Payment methods accepted by the Company include credit/debit cards, bank transfers, and other secure online payment options.
5.4 The Customer agrees to provide accurate and complete payment information and authorizes the Company to charge the provided payment method for the total order amount.
5.5 If case of failure to comply by to Customer regarding the agreed payment; Fueling You is entitled to immediately terminate the agreement extrajudicially or suspend its obligations, as well as refuse the customer access to the Fueling You system without giving any underlying reasoning.

6. Shipping and Delivery

6.1 The Company will make reasonable efforts to process and ship orders promptly, subject to product availability and payment verification.
6.2 Under normal circumstances, the products should be delivered to the Customer within a maximum of five (5) days, unless otherwise stated. The estimated delivery times provided by the Company are indicative and not binding. The Company shall not be liable for any delays caused by circumstances beyond its control.
6.3 The risk of loss or damage to the products passes to the Customer upon delivery. It is the Customer’s responsibility to inspect the products upon receipt and report any visible damages to the shipping carrier and the Company within 48 hours.

7. Returns and Refunds

7.1 Customers have the right to return products within thirty (30) days of receipt for a full refund, excluding shipping costs. There is no requirement to provide a reason. If you make use of your right of withdrawal, the product will be returned to Fueling You with all delivered accessories and, if reasonably possible, in its original condition and packaging.
7.2 If a product is returned that, in the opinion of Fueling You, has suffered damage due to an act or omission of the customer or is otherwise at the customer’s risk, Fueling You will notify the customer in writing (via letter, or email). Fueling You has the right to deduct the depreciation of the product resulting from this damage from the amount to be refunded to the customer.
7.3 To initiate a return, Customers must contact the Company’s customer support and follow the provided instructions.
7.4 Refunds will be issued using the same payment method used for the original purchase within 14 days of receiving the returned products.

8. Complaints

8.1 All complaints related to delivery, quality, product condition or any other complaint will be taken seriously by Fueling You.
8.2 The customer must submit a complaint to the Support department of Fueling You (the contact details of this department are provided at the end of these terms & conditions.
8.3 Complaints about the execution of the agreement must be submitted to Fueling You in a complete and clearly described manner within 2 months after the consumer has discovered the defects.
8.4 Fueling You will attempt to resolve the complaint within ten (10) business days. Fueling You will notify the customer about the resolution in writing (via letter or email).
8.5 In case of complaints, the consumer must first contact the Fueling You. If the webshop is affiliated with Stichting WebwinkelKeur and if complaints cannot be resolved through mutual agreement, the consumer must contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check if this webshop has an active membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is still not reached, the consumer has the option to have the complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur. The decision of this committee is binding, and both Fueling You and the consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr).

9. Personal Data

9.1 Personal data entered by the customer will be recorded in a file. The data will be used for the execution of the customer’s order.
9.2 Unless the Customer has indicated otherwise, the Customer’s data will be included in a central file of Fueling You. The data will be used to keep the Customer fully informed about the ongoing business and services of Fueling You. The processing of the Customer’s data will be carried out In accordance with the applicable laws and regulations.
9.3 The Customer can, if desired, obtain access to the customer’s data recorded by Fueling You about the Customer in our data storage. The Customer is entitled to request changes to the data if they are incorrect.

10. Mobile terms of service

10.1 The Fueling You mobile message service (the “Service”) is operated by Fueling You (“Fueling You”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
10.2 By consenting to Fueling You’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fueling You through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
10.3 You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Fueling You. Your participation in this program is completely voluntary.
10.4 We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
10.5 You may opt-out of the Service at any time. Text the single keyword command STOP to Fueling You or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fueling You mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
10.6 For Service support or assistance, text HELP to Fueling You or email info@fuelingyou.nl.
10.7 We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
10.8 The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
10.9 To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

11. Intellectual Property

101.1 All content on the Website, including but not limited to text, images, graphics, logos, and trademarks, is the property of the Company and is protected by intellectual property laws.
11.2 Customers are not permitted to reproduce, distribute, or use any of the Company’s intellectual property without prior written consent.

12. Reviews

12.1 We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

13. Limitation of Liability

13.1 The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website or products.
13.2 The Company’s total liability to the Customer, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Customer for the specific product(s) giving rise to the claim.
13.3 Fueling You is authorized to use third parties in the execution of the Customer’s order(s).

14. Governing Law and Jurisdiction

14.1 These Terms and any disputes arising from or relating to the use of the Website or the purchase of products shall be governed by and construed in accordance with Dutch law.
14.2 The parties agree to submit to the exclusive jurisdiction of the courts of the Netherlands for the resolution of any disputes.

15. Amendments

15.1 The Company reserves the right to update or modify these Terms at any time. Customers will be notified of any material changes, and the revised Terms will be posted on the Website.
15.2 Continued use of the Website and placing orders after any changes to the Terms implies acceptance of the revised Terms.

Contact Information

If you have any questions or concerns regarding these Terms or your purchase, please contact us at:

Fueling You
Adress: Eendrachtstraat 27-2, 1078XW, Amsterdam, Zuid-Holland
KvK: 90866878
VAT Number: NL004850192B91
Email: support@fuelingyou.nl

These General Terms & Conditions are effective from 01-08-2023.